Cutting-Edge Technology for Your Converged Communications Assets
AECCare+ UC incorporates industry-leading technology components that are designed to help our NOC quickly identify, isolate, and remediate UC performance issues while seamlessly integrating multi-vendor environments for a positive end-user experience. We utilize a broad set of advanced monitoring systems and features that can help your business dramatically increase operational efficiencies by quickly isolating the root cause of problems and remediating issues faster.
These capabilities are part of AECCare+ Managed IT Services, providing comprehensive support for your unified communications and IT environment.
Real-Time Media Statistics provides instant visibility and analysis of media RTP streams for active calls (what actually occurred on the call) to demonstrate the true end user experience.
Deep Forensics automatically captures signaling packets for each session, so AEC Group NOC can debug hard to find signaling issues quickly.
– Network Path Discovery shows the network path of each media session by monitoring the routed network and learning how media packets travel from point A to point B.
– Network Event Correlation identifies network is poor call quality and provides immediate notification of network events that are affecting a UC session
Our Application Specific Knowledge Library offers an in-depth collection of management and monitoring software that can interpret alarms and perform interaction with PBXs, switches, routers, servers, and applications to provide the AEC Group NOC team with critical level indicators as a snapshot of business critical functions. It provides broad and deep dynamic polling and reporting functionality with increased automated process capabilities. This functionality is designed to help get your UC network up and running in minutes, instead of days or weeks. It includes both live and historical data collection and representation for the critical data elements within your network.